The company culture of Walt Disney World is renown and worthy of emulation. The underlying culture incorporates servant leadership attributes and encourages the employees to demonstrate these attributes through a commitment to excellence and a desire to serve. It is through hiring, training, and retention techniques that a competitive advantage is garnered, and those in who work for Disney serve as a role model for other companies to follow. Training the Disney way is unique. It is considered a true culture of contribution. By using Disney’s training techniques and commitment to excellence, other companies can see a drastic improvement in their customer service. In order for companies to model the Disney customer service experience, they must place a higher emphasis on hiring, training, and retaining employees.