Guest service

Lance C. Hatfield

doi:10.4337/9781035317189.ch256

Guest service

Lance C. Hatfield

Liberty University

Research output: Chapter in Book/Report/Conference proceeding › Chapter

Original language	English
Title of host publication	Encyclopedia of Sport Management, Second Edition
Publisher	Edward Elgar Publishing Ltd.
Pages	437-439
Number of pages	3
ISBN (Electronic)	9781035317189
ISBN (Print)	9781035317172
DOIs	https://doi.org/10.4337/9781035317189.ch256
State	Published - Jan 1 2024

ASJC Scopus Subject Areas

General Social Sciences
General Economics,Econometrics and Finance
General Business,Management and Accounting

Keywords

Customer service
Fan experience
Guest satisfaction
Guest-centric
Pain points
Service quality

Access to Document

10.4337/9781035317189.ch256

Cite this

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title = "Guest service",

keywords = "Customer service, Fan experience, Guest satisfaction, Guest-centric, Pain points, Service quality",

author = "Hatfield, \{Lance C.\}",

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doi = "10.4337/9781035317189.ch256",

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pages = "437--439",

booktitle = "Encyclopedia of Sport Management, Second Edition",

publisher = "Edward Elgar Publishing Ltd.",

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KW - Fan experience

KW - Guest satisfaction

KW - Guest-centric

KW - Pain points

KW - Service quality

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SP - 437

EP - 439

BT - Encyclopedia of Sport Management, Second Edition

PB - Edward Elgar Publishing Ltd.

ER -

Guest service

ASJC Scopus Subject Areas

Keywords

Access to Document

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Cite this