Six Dimensions: Evaluating and Planning Your Assessment Portfolio

Kory Quirion; Gregory A Smith

Six Dimensions: Evaluating and Planning Your Assessment Portfolio

Research output: Contribution to conference › Presentation

Abstract

Organizations benefit from using a wide range of assessments to create, sustain, and improve their services. The Six Dimensions tool calls for classifying assessments on scales that are described by the following poles: (1) Quantitative and Qualitative; (2) Solicitation/Perception and Observation/Behavior; (3); National/Comparative and Local/Unique; (4) Continuity/Longitude and Discontinuity/Exploration; (5) Inputs/Outputs and Outcomes; and (6) System-Oriented and User-Centric. Essential features and examples are provided for each pole. Assigning these classifications to a portfolio of assessment activities can help an organization make deliberate, informed choices about the portfolio’s future. Six assessment archetypes (Logs, Surveys, Interviews, Benchmarking, Usability Studies, and Multi-Type Studies) present distinct defining characteristics, strengths, and opportunities. Although the presentation reflects the context of a university library’s services, the tool has application to any service environment.

Original language	American English
State	Published - Nov 3 2022
Event	2022 Library Assessment Conference - Virtual Duration: Nov 1 2022 → Nov 3 2022 https://www.libraryassessment.org/past-conferences/2022-library-assessment-conference/

Conference

Conference	2022 Library Assessment Conference
Period	11/1/22 → 11/3/22
Internet address	https://www.libraryassessment.org/past-conferences/2022-library-assessment-conference/

Disciplines

Library and Information Science
Nonprofit Administration and Management
Operations and Supply Chain Management

Access to Document

https://www.libraryassessment.org/wp-content/uploads/2022/11/98-Smith-Six-Dimensions.pdf

Cite this

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title = "Six Dimensions: Evaluating and Planning Your Assessment Portfolio",

abstract = "Organizations benefit from using a wide range of assessments to create, sustain, and improve their services. The Six Dimensions tool calls for classifying assessments on scales that are described by the following poles: (1) Quantitative and Qualitative; (2) Solicitation/Perception and Observation/Behavior; (3); National/Comparative and Local/Unique; (4) Continuity/Longitude and Discontinuity/Exploration; (5) Inputs/Outputs and Outcomes; and (6) System-Oriented and User-Centric. Essential features and examples are provided for each pole. Assigning these classifications to a portfolio of assessment activities can help an organization make deliberate, informed choices about the portfolio{\textquoteright}s future. Six assessment archetypes (Logs, Surveys, Interviews, Benchmarking, Usability Studies, and Multi-Type Studies) present distinct defining characteristics, strengths, and opportunities. Although the presentation reflects the context of a university library{\textquoteright}s services, the tool has application to any service environment. ",

author = "Kory Quirion and Smith, \{Gregory A\}",

year = "2022",

month = nov,

day = "3",

language = "American English",

note = " 2022 Library Assessment Conference ; Conference date: 01-11-2022 Through 03-11-2022",

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TY - CONF

T1 - Six Dimensions: Evaluating and Planning Your Assessment Portfolio

AU - Quirion, Kory

AU - Smith, Gregory A

PY - 2022/11/3

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N2 - Organizations benefit from using a wide range of assessments to create, sustain, and improve their services. The Six Dimensions tool calls for classifying assessments on scales that are described by the following poles: (1) Quantitative and Qualitative; (2) Solicitation/Perception and Observation/Behavior; (3); National/Comparative and Local/Unique; (4) Continuity/Longitude and Discontinuity/Exploration; (5) Inputs/Outputs and Outcomes; and (6) System-Oriented and User-Centric. Essential features and examples are provided for each pole. Assigning these classifications to a portfolio of assessment activities can help an organization make deliberate, informed choices about the portfolio’s future. Six assessment archetypes (Logs, Surveys, Interviews, Benchmarking, Usability Studies, and Multi-Type Studies) present distinct defining characteristics, strengths, and opportunities. Although the presentation reflects the context of a university library’s services, the tool has application to any service environment.

AB - Organizations benefit from using a wide range of assessments to create, sustain, and improve their services. The Six Dimensions tool calls for classifying assessments on scales that are described by the following poles: (1) Quantitative and Qualitative; (2) Solicitation/Perception and Observation/Behavior; (3); National/Comparative and Local/Unique; (4) Continuity/Longitude and Discontinuity/Exploration; (5) Inputs/Outputs and Outcomes; and (6) System-Oriented and User-Centric. Essential features and examples are provided for each pole. Assigning these classifications to a portfolio of assessment activities can help an organization make deliberate, informed choices about the portfolio’s future. Six assessment archetypes (Logs, Surveys, Interviews, Benchmarking, Usability Studies, and Multi-Type Studies) present distinct defining characteristics, strengths, and opportunities. Although the presentation reflects the context of a university library’s services, the tool has application to any service environment.

M3 - Presentation

T2 - 2022 Library Assessment Conference

Y2 - 1 November 2022 through 3 November 2022

ER -